Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.

sales@shopbiog.com

Orders ~

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.

We wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

We do not normally accept order cancellations or changes once an order has been processed.

Products ~

Our products are infused with Antiodor and Antibacterial technology, which helps to combat unwanted odors and bacteria, keeping you feeling fresh and confident all day long.

Yes, our products are designed with skin comfort in mind. The materials we use are gentle on the skin and are suitable for sensitive individuals.

To maintain the performance and longevity of our products, we recommend washing them in cold water and air-drying them whenever possible. Avoid using bleach or fabric softeners.

Yes, we offer international shipping to select countries. Please contact our customer service team at sales@shopbiog.com for more information on international shipping rates and delivery times.

At BiO-G, we are committed to sustainability. We strive to minimize our environmental impact by using eco-friendly materials and packaging whenever possible.

You can reach our customer service team via email at sales@shopbiog.com or by phone at 224-625-0273. Our team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST).

Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at sales@shopbiog.com for more information on wholesale pricing and minimum order quantities.

Absolutely! Our products are designed to keep up with your active lifestyle. Whether you’re hitting the gym, going for a run, or playing sports, BiO-G socks and underwear will keep you feeling fresh and comfortable.